Osaki 3 Year
Limited New Chair Warranty
This NONTRANSFERABLE Warranty is provided by Osaki Massage Chairs.
Osaki guarantees that your qualified product will be replaced or
repaired at their option, without cost to you, should it be deemed
defective because of faulty parts, workmanship or structural defects
during the first THREE(3) years of ownership, excluding specific
limitations contained herein. Parts and Labor is only available
to most addresses in the Continental USA. Remote locations such
as islands, Alaska, Hawaii, Puerto Rico and Canada will only be
What is covered (Lower 48 States Only):
•This warranty explicitly covers all parts, labor and framework
of the chair.
•This warranty includes parts costs and labor for the first year
at no cost to the customer.
•This warranty includes parts costs covered for the second year
at no cost to the customer.
•Structural framework on selected products carries an additional
one(1) year of warranty for a total three(3) years.
•The Optional extended warranties include parts and labor costs
covered at no cost to the customer.
What is NOT covered:
•This warranty does not include any shipping expenses incurred.
•This warranty does not include normal wear and tear including Velcro
or zipper malfunction, or tears in any fabric covering by abuse.
•The warranty shall not apply if the product has been damaged physically,
whether intentionally or due accident or neglect: including stains,
fluids, mold, water damage, animal damage, cuts, burns or is otherwise
unsanitary, damaged or soiled.
•For very remote and island addresses the factory warranty is for
Parts only. Labor is not available to these locations. Examples
are Alaska, Hawaii, Puerto Rico, Canada and any other international
Implied Warranty & Other Damages:
•Any implied warranties shall be limited to the duration of the
1 year portion of this limited warranty, and with regard to structural
framework, limited to the duration of the 3 year portion of this
•By making a purchase, you agree that Osaki nor Vitalityweb will
not be liable for any items damaged and/or lost while en route to
the specified address. Any claims for such loss or damage must be
addressed and resolved with the designated carrier.
•In no case will Osaki or Vitalityweb be liable for incidental or
consequential damages, whether such damages are claimed on account
of breach of warranty, breach of contract, negligence or strict/product
liability, including without limitation, damage to property (other
than the product) or other economic losses.
How to obtain warranty service:
•You must provide proof of purchase for any warranty claim.
•You must obtain a return authorization number in order to ship
products to a service center.
•You may obtain service advice, or an RMA number by contacting the
Osaki Customer Service department in your manual.
•This warranty gives you specific legal rights. You may also have
other rights that vary from state to state.
us about Used and Showroom Model Discounts.
Refurbished and used Showroom Osaki
Massage Chairs include a 90 Day factory Warranty. You can add an
Extended Warranty on these chairs as well.
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