"I was a bit disheartened when the arm of my beloved Aeron chair snapped one evening, however I found your site through a Google search and easily found the part I needed. The day after I placed my order I was surprised and happy to receive a phone call, by a real person, giving me a ship date and contact number should I have any questions. The part arrived exactly as promised and even included an instruction sheet. Thank you for providing this level of great customer service as it is rare in any industry and compels me to tell this story to as many people as I can." - M.P. Benicia, CA
WE ARE A HERMAN MILLER AUTHORIZED RETAILER!
Aeron Chairs and Parts can only be shipped within the U.S.A.
"It was amazing. I originally ordered from another
website ---------.com, they said they had it in stock. I got no shipment notification
for a week so I called and ask what was up...they said it'd ship in 6-7 weeks.
So I requested a refund and ordered from you instead. For the record, they
took two weeks to finally process my refund. I called every day and got the
same story every day - "oh I see you called but nobody has processed a refund."
So finally I said, "Okay look, if the money isn't in my bank account in three
days, I'm filing a chargeback." Lo and behold, it showed up today. Anyway,
back to you guys. I ordered from you and you guys shipped it the same day.
It arrived three days later...and I didn't pay for shipping. Amazing service,
you guys rock. And thanks for checking up on me, makes me feel special :)
I realize this may not be much, but I'm planning on pimping you guys out hardcore
on my blog in the next couple days. I can't recommend you strong enough. :)"
- Pat from Grand Junction, CO
HERMAN MILLER WARRANTY SERVICE REQUEST FORM
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