Times are not guaranteed and larger items such as chairs
generally take a little longer.
Shipping Policy - Vitalityweb attempts
to ship your order within 24hrs of being placed unless
the product is on back order or special order status.
Orders placed on weekends or holidays are shipped the
following business day. Standard U.S. orders are shipped
UPS/FedEx Ground with online tracking. USPS Mail Shipments
are shipped only twice a week and have an estimated
delivery time of 1-2 weeks for most items. Express
1-2 Business Day Delivery and 2-3 Business Day Express
shipping is also available on most items. Standard
and Shipping Included rates are for most addresses in
the lower 48 states only. Some remote, island or other
difficult to access locations may be extra. If you know
you are in a remote or difficult to reach area it is
best to contact us before ordering so we can check the
shipping rates to your address. You can also call our
office at (800) 796-9656 or (858) 218-1320 for ordering
In order to protect our customers, most packages do
require a signature on delivery. If you would like to
have the package left at your home without a signature,
simply fax us a signed note and copy of your photo ID
(888-796-9469) authorizing the package to be left without
a signature. Please note that in most cases you are
waiving your insurance and you could be responsible
if the package is lost, stolen or damaged. All we can
do is provide proof of shipment.
If an item stated as brand new is found defective on
arrival or an incorrect item was shipped, the buyer
understands that the product will be repaired or replaced
at seller's discretion in a reasonable amount of time.
All presumed defective or wrong items must obtain a
Return Merchandise Authorization Number before returning.
Product warranties are offered by the manufacturer and
will be honored by the manufacturer. Any shipping and
handling fees will not be returned in any case.
If an order is refused for delivery or an order is
canceled after it has already been shipped, two shipping
fees will be deducted prior to refunding since we are
billed shipping both ways from the shipping company.
APO's & PO's - we can ship our products
to APOs, other military addresses and PO Boxes if you
select USPS Mail when ordering. Some items such as massage
chairs, recliners and perfect chairs are far too large
for USPS Mail shipping.
International Customers: We do ship most of
our products internationally (Except Herman Miller products).
Pricing depends on weight and destination. Please e-mail
us a list of the products you are interested in and
your address for shipment options and pricing. We do
not cover import duty and/or taxes, nor do we know what
these fees will be for your order. You will be responsible
for any and all of these fees charged by your country.
Should you not pay your Customs Import Duty/Brokerage
Fees to the shipping company, we will charge the fees
to your account plus a $10 processing fee.
Payment Terms - We Accept check,
credit card, money order and Verified/Confirmed PAYPAL
(confirmed Paypal shipping addresses only) Orders. For
credit card verification we need to have the address
and phone number where the credit card bills are sent
(if different than the shipping address) as well as
the name as it appears on the credit card. All prices
are in US currency. Orders paid by Money Order are shipped
as soon as possible. Check orders will be shipped when
payment has been verified and has cleared. Please Mail
Checks/Money Orders to:
13820 Stowe Dr
San Diego (Poway), CA 92064-8800
Sales Tax - ONLY California State
Residents will be charged 7.75% sales tax. We will not
charge sales tax to residents outside of California.
Credit Card Online
Credit Card Online (separate billing and shipping addresses)
Credit Card using FAX (800) 796-9469 or (858) 218-1321
Check/MO through Postal Mail
Credit Card through Postal Mail
Phone (800)796-9656 or (858)
Warranties- Any applicable product warranty
problem, repair or replacement is handled directly through
the manufacturer of the product.
Gift Orders - You may have a product
shipped to a friend or family member as a gift. When
Checking-out, please specify Order by Credit Card
online (separate billing and shipping addresses). Be
sure to include the name exactly as it appears on the
credit card, the address where the credit card bills
are sent and the phone number of the owner of the credit
Quantity/Wholesale Discounts - We
do offer quantity and wholesale discounts on most of
our products. For addition information, please fill
out our Distributor Application
form. Be sure to note which item you are interested
in and the quantities you would like to purchase. E-mail:email@example.com
Bounced Checks / Credit Card Fraud - Bounced/NSF/invalid
checks are assessed a $25 returned check fee. Credit
card disputes, Chargebacks and Fraud are assessed a
$25 processing fee. Applicable Law - This Agreement
shall be governed by and construed in accordance with
the internal laws of the State of California without
regard to its conflicts of laws rules. Any and all disputes
that may arise between you and Vitalityweb/BackSport
Health Products are to be conducted and under the jurisdiction
of San Diego County, CA.
General Provisions - Applicable Law
- This Agreement shall be governed by and construed
in accordance with the internal laws of the State of
California without regard to its conflicts of laws rules.
Any and all disputes that may arise between you and
Vitalityweb/BackSport Health Products are to be conducted
and under the jurisdiction of San Diego County, CA.
Vitalityweb/BackSport Health Products limit of liability
will never exceed the original invoice amount. If any
part of this Agreement is found void and unenforceable,
it will not affect the validity of the balance of the
Agreement, which shall remain valid and enforceable
according to its terms. This Agreement may only be modified
in writing by an authorized officer of Vitalityweb/BackSport
Health Products. This is the entire agreement between
Vitalityweb/BackSport Health Products and You relating
to any and all products sold and it supersedes any prior
representations, discussions, undertakings, end user
agreements, communications or advertising. We reserve
the right to refuse any order. We do not offer a price
guarantee on products we sell and prices are subject
to change at any time without notice.