"I was a bit disheartened when the
arm of my beloved Aeron chair snapped one evening, however
I found your site through a Google search and easily found
the part I needed. The day after I placed my order I was
surprised and happy to receive a phone call, by a real person,
giving me a ship date and contact number should I have any
questions. The part arrived exactly as promised and even
included an instruction sheet. Thank you for providing this
level of great customer service as it is rare in any industry
and compels me to tell this story to as many people as I
can." - M.P. Benicia, CA
Video Adjustment Information
View these Quicktime
videos to learn about the ergonomic adjustment
options available on Aeron seating. Instructions
shown are for all possible adjustments;
specific adjustments vary according to chair
We only sell new Genuine Herman Miller OEM Parts.
- Most parts should only be replaced by our trained Herman
Miller Service Personnel to make sure they are installed
correctly. Herman Miller only permits us to sell easy
to install parts such as Casters, Backrests and Lumbar
Supports for Self-Installing. We are no longer permitted
to sell more difficult to install parts such as cylinders,
Armrest assemblies and other critical parts for Self-Installation.
We can install all Herman Miller parts for you to ensure
proper assembly. If you are in the greater San Diego Area
please drop off your chair for a free estimate. If you
are not near a service center and would like to ship the
chair to us we would be happy to give you a free estimate
for repair (see examples below). Please note that you
will need to pay return shipping. If you would like us
to arrange for the pickup of the chair for repair we can
provide a Box, shipping to us and return shipping back
to you for $195. This will not include the parts and labor
for fixing your chair yet you can get an estimate of the
cost to replace most parts below.
Herman Miller Mirra Parts Available for Customer
Herman Miller Mirra Parts + Installation (Includes
Parts and Labor): Lower 48 States Only
WE ARE A HERMAN MILLER AUTHORIZED
Aeron Chairs and Parts can only be shipped within the
"It was amazing. I originally ordered from
another website ---------.com, they said they had it in
stock. I got no shipment notification for a week so I
called and ask what was up...they said it'd ship in 6-7
weeks. So I requested a refund and ordered from you instead.
For the record, they took two weeks to finally process
my refund. I called every day and got the same story every
day - "oh I see you called but nobody has processed a
refund." So finally I said, "Okay look, if the money isn't
in my bank account in three days, I'm filing a chargeback."
Lo and behold, it showed up today. Anyway, back to you
guys. I ordered from you and you guys shipped it the same
day. It arrived three days later...and I didn't pay for
shipping. Amazing service, you guys rock. And thanks for
checking up on me, makes me feel special :) I realize
this may not be much, but I'm planning on pimping you
guys out hardcore on my blog in the next couple days.
I can't recommend you strong enough. :)"
- Pat from Grand Junction, CO
Genuine Herman Miller Factory Parts Outlet: We sell only brand new Genuine Herman Miller Factory
Parts for those looking to replace parts for chairs no longer
under the factory warranty.